Front Desk & PBX Clerk

WE’RE CHANGING ENTERTAINMENT.
COME JOIN US.
: We’re always looking for talent that believes in having fun.
At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced.
You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun.
You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! WE LOVE OUR WORK.
: - Provides friendly and efficient service to guests during check in/check out procedures.
- Makes and confirms reservations and assists guests with problems or questions.
- Obtains information necessary to guarantee rooms (e.
g.
, identification, Credit card verification, etc.
).
- Performs Front Desk, Call Center, and other hotel-related duties when necessary.
- Keeps Hotel Services Supervisor informed of any problems.
- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.
- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
- Maximizes resort revenues by selling reservations based on predetermined rate strategies.
- Accurately enters all reservations into the computer system according to departmental policy and procedure.
- Provides information to guests regarding local services and events.
- Assists the Player Development team with all reservations and requests.
- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.
- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.
- Remains current on all casino activities and assists guests with all inquiries.
- Answers phone and assists with clerical tasks.
- Ensures that rooms are clean prior to issuing keys.
- Receives cash, checks, Credit cards and comps in payment, obtaining proper approval and authorization.
- Maintains an operating bank, renders bills, and issues change.
- Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.
- Responsible for the control of safe deposit transactions.
- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.
- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.
- Performs all other related and compatible duties as assigned.
- Maintains strict confidentiality in all company matters.
BRING US YOUR BEST.
: - High School Diploma or equivalent required.
- Prior hospitality or Front Desk experience preferred.
- Strong computer skills with proficiency in Microsoft Office applications preferred.
- Ability to maintain a high level of confidentiality and professionalism.
- Must possess excellent interpersonal skills.
- Must have good oral and written communication skills; must be fluent and literate in English.
- Must have basic math and money handling skills.
- Ability to provide excellent customer service.
- Must have ability to work efficiently in a team-oriented environment.
- Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
- Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
STAY IN THE GAME.
FOLLOW US.
: We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.
Being an industry leader means more than being a purveyor of fun.
We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment.
Follow us.
Equal Opportunity Employer STARTING SALARY: Starting from $14.
40 hourly, based on experience